Should conditions arise that will cause you to cancel your safari booking, you must notify Savanna Secrets Safaris immediately in writing through our company email address or whatsapp.

Note:

In many cases, cancellation charges are set by the Suppliers based on their contracts with us which fall under laws and jurisdiction of East Africa courts hence cancellation fees are enforceable based on the laws of those contracts.

We strongly recommend that clients are advised to purchase travel insurance.

A cancellation includes any reduction of services including reduction of the number of participants, reduction of the length of travel, removal of any specific services from the overall tour package or change of services where specific Suppliers will charge cancellation fees.

In the event that travellers need to change their travel dates, we will make every effort to accommodate the changes but Suppliers may still charge cancellation fees that will be passed on to us.

In the case of date changes, subsequent cancellations will be charged based on the original departure date.

CANCELLATION CHARGES ARE CALCULATED AS FOLLOWS:

• Over 40 days before the departure date: loss of deposit.
• 40-20 days before the departure date: 50% of the tour price.
• 20-16 days before the departure date: 75% of the tour price.
• Less than 16 days before the departure date or no-show: 100% of the tour price.

In some cases, Suppliers may impose stricter cancellation policies than those shown. In those cases, we will advise the clients before the booking is accepted.

ALSO;

We Have Made Our Booking / Cancellation Terms Easy / Flexible According To Each Individual Situation Due To The Uncertainty On Travel Brought About By The Covid-19 Pandemic.

Please contact us in case of such a situation

LIABILITY

• The company is insured against legal liabilities arising from injuries, which might be received by passengers while in its vehicles. You are however strongly advised to take out your own insurance against the risks inherent in traveling in an undeveloped country especially as there may be times when your tour visits remote regions without the means of rapid evacuation and medical facilities. Please remember that your Supplier does not undertake to provide such assistance at its expense, hence our strong recommendation that you arrange your own insurance to cover such eventualities.
• The company and its agents act only as agents of the passenger in all matters relating to hotel accommodation, sightseeing, tour and transport, whether by aircraft, rail, motor coach, ship, boat, or any matter howsoever except when the passenger is being carried in transport owned by the company.
• The company’s obligations apply to those services, which they agree to provide on your behalf. We cannot be held liable for any third party arrangements you arrange in conjunction on your own. For example we cannot be held liable if you miss your tour departure because you fail to arrive at the departure point at the agreed time.
• The company’s liability to passengers carried in its own vehicle governed by the laws of the respective country and all claims are subject to the jurisdiction of the courts of the respective country and all claims are subject to jurisdiction of the courts of the respective country in which services are provided.
• The company reserves the right to employ sub-contractors to carry out all or part of the services agreed to be supplied and in the event of the exercise of such right the terms relating to the Company’s liability shall apply.
• Whilst every care is taken, the Company cannot be held responsible for the loss or damage of baggage. It is therefore advisable to affect separate baggage insurance.
•  In the event that a claim is made against Savanna Secrets Safaris in respect on any loss or damage occasioned by the breach of contract, negligence or other fault of the Company, the Company shall be liable to indemnify the Travel Agent or Tour Operator (as the case may be) in the courts of the country in which services are provided if the Travel Agent or Tour Operator (as the case may be) had submitted jurisdiction of the said courts.
• In respect of any such claims as mentioned in sub clause (1) of this clause, the Company shall be under no liability expressly assumed in this clause.
• For the purpose of this clause, the Company shall be deemed to include its servants and agents and shall be deemed to contract on behalf of such servant and agent.

SAFARI TRANSPORT

4X4 Land cruiser Jeeps with pop up roof top, Safari Mini-vans will be used for ground transport depending on the itinerary/tour program type of vehicle chosen by the clients at time of booking.

The company reserves the right to employ the services of same standard sub-contractors if necessary.

English speaking chauffeur/guides are provided. On request we will also provide German, French, Italian & Spanish- speaking driver guides

Occasional mechanical problems, changes of lodge or adverse road conditions may lead to a change in routing or game viewing without prior notice being given. We reserve the right therefore to offer substitutes of equal value or to cancel the operation of any tour. A bit of flexibility on your part will ensure that your safari holiday is unique and memorable.

SAFARI PRICE

Includes all expenses in respect of safari vehicle, driver guide as per tour program/ itinerary, meals while on Safari, accommodation, entrance fees to National parks and game reserves.

PAYMENTS POLICY

 CASH:

If payment is to be made in cash, Dollars, Euros or Kenya Shillings are accepted. The rate of exchange will be communicated to you.

CREDIT CARD:

Please note, in a case of payments by credit card, a surcharge can be added to cover processing of payment. The same will be communicated to you prior.

BANK / WIRE TRANSFERS:

Payment can also be made through a bank or wire transfer. Note that ALL bank charges will be paid by you.

DEPOSIT

• Upon a written confirmation, note that you will be required to pay a deposit as outlined in writing and a Savanna Secrets Safaris invoice stating the amount to be paid.
• A deposit payment can range from 30% – 40% depending on the time frame of booking to start of safari. Balance payment must be 4-6 weeks prior to commencement of the safari and monies received in our account in full.
• For last minute bookings, Savanna Secrets Safaris reserves the right to request for full payment upfront before commencement of the safari.
• Any safari deposit paid shall be refunded less the cost of cancellation fees levied by hotels and administrative costs as below.

SAFARI ACCOMMODATION

• All accommodation bookings will be confirmed by us in writing after confirmation from our suppliers. In some occasions, changes may be necessary. Lodges, Camps and hotels are named as an indication of the category and rooms may be reserved at similar lodges, Camps and hotels. We will advise you of any changes known to us prior to departure, but the possibility of change without notice, must be accepted when booking even though it rarely happens.
• Accommodation is based on two persons sharing a in a twin room or tent.
• Single rooms are available at supplementary cost.

COMPLAINTS DURING SAFARI

• Any complaints that may arise during safari travel should be communicated immediately or as it happens, to Savanna Secrets Safaris Sales team via whatsapp or email for on-site attention, verification and immediate correction
• A summary of the complaints (in case not addressed on site) shall be communicated to the company in writing within 30 Days of completion of Safari tour for necessary action
• The complaints/issues raised shall be investigated and addressed within 30 days of formal complaint/issue receipt.

GENERAL

Prices are based on fares and other costs prevailing at the time of publication of the price lists, and are subject to change without notice if fares or costs subsequently vary. All prices are subject to change and availability.